If requested in advance, Celebrity can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. Accessible transportation may be limited or unavailable outside the U.S. See your travel agent or contact us for details.
Celebrity Cruises offers boarding and departure assistance to guests with mobility disabilities. Request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritize your needs during boarding. During peak times there may be a wait for assistance. Many ports provide easy access for wheelchairs and scooters, however due to various conditions: steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship. We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided.
We provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible.
The following ports require tender service to reach land and do not provide a direct ship to shore connection.
|Alesund, Norway||Belize City, Belize|
|Cabo San Lucas, Mexico||Catalina Island, California|
|Corfu, Greece||CocoCay, Bahamas|
|George Town, Grand Cayman||Dubrovnik, Croatia|
|Lahaina, Hawaii||Geiranger, Norway|
|Labadee, Hispaniola||Kailua Kona, Hawaii|
|Panama Canal||Mykonos, Greece|
|Philipsburg, St. Maarten||Villefranche, France|
Our accessible staterooms are designed with wider doors, roll-in showers, grab bars, and other special features for guests with mobility issues and other disabilities that require the use of the accessible features. Most staterooms offer five-foot turning radius
|Wider doors, with automatic doors throughout the ship||Bathroom grab bars||Lowered closet rods|
|No doorsill to enter stateroom||Lowered sink and stateroom vanity||Accessible balconies (select staterooms)|
|Ramped bathroom thresholds||Roll-in showers with fold-down shower bench and hand-held showerhead|
Accessible staterooms are held for people with disabilities until all other non-accessible staterooms in that category are reserved. Upon reserving an accessible stateroom, we require our guests acknowledge the need for the accessible stateroom by completing a Guest Special Needs Form.
If a guest is booked in an accessible stateroom and they do not have a mobility disability or other disability that requires the use of the features that are provided in the accessible stateroom, they may be moved any time to a non-accessible stateroom in order to accommodate a guest with a disability.
Please note we investigate and take action on potential misuse of accessible staterooms where there is cause to believe that such staterooms have been booked fraudulently.
Celebrity has made the cruise experience as accommodating as possible for our guests who are blind or have low vision.
Braille signage and elevator buttons are available on Celebrity Constellation®, Celebrity Infinity®, and all Celebrity Solstice® Class ships.
Teletypewriters (TTY) are available in staterooms upon request. Stateroom TTY systems interface with the TTY at the Guest Relations Desk to meet all yourin-stateroom needsAmplified telephones are available in staterooms and public areas on Solsticeclass ships. Closed-caption televisions are available in all staterooms across the fleet. Please note that only select programs offer closed-captioning. All safety videos include closed-captioning Assistive Listening Systems are located in the main theatre on Solstice class ships
Sign language interpreting services will be provided upon request for deaf guests who use American Sign Language (ASL) as their primary means of communicationSign language interpreting services are provided for main production shows, port and shopping presentations, and other major activitieson a shared basis for all deaf guests on board.A request for sign language interpreting services should be made with the Access Department between timeof booking and 60 days prior to sailing. Requests are subject to availabilityof interpreters
In order to provide you with the best accessible cruise experience possible, please submit the Guest Special Needs Form at time of booking but no later than 30 days prior to sailing
SPECIAL NEEDS FORM
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