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Frequently Asked Questions
Let us know if you have any questions

Here you’ll find the most frequently asked questions about our cruises along with how make your booking. We’re always here to help, so if you can’t find the answer to your question here, please contact us and a member of our team will be happy to answer any question you have.



Before You Board

 

Q. For international travel, what do I need to know about Visas?

 

A. Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality. It is the sole responsibility of the guest to identify and obtain all required travel documents for all ports. We strongly recommend that guests travel with a Passport. All Passports must be valid.

 

 

Q. What do I need to know about health and inoculations when traveling?

 

A. Inoculation/Health

 

All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention’s Traveler’s Health website or the World Health Organization website.

 

Family Legal Documents

 

Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child’s valid passport and visa (if required) and the child’s government-issued birth certificate (original, a notarized copy, or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

 

 

Q. What do I need to do if I’m traveling with a minor and I am not their parent or legal guardian?

 

A.  Adults who are not the parent or legal guardian of any minor child traveling with them are required to present the child’s valid passport and visa (if required) or the child’s government-issued birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child’s parents. The notarized letter from the child’s parent must authorize the traveling adult to take the child on the specific cruise and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a legal guardian, the adult must present a certified Certificate of Guardianship with respect to the child.

 

Q. What is Celebrity Cruises’ Guest Conduct Policy?

 

A.  Throughout its history, Celebrity Cruises® has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises ships.

This Guest Conduct Policy is intended to help ensure that all guests enjoy a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship’s Captain who will take appropriate action to ensure the safety, security and well-being of our guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory.

 

Q. What is Celebrity Cruises’ Smoking Policy?

 

A. For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as “smoking areas.” Generally, smoking is not permitted except in designated areas. (Contact Guest Relations for additional details). This policy includes smoking-like products such as electronic cigarettes.

 

Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and the guest may be subject to further action pursuant to the “Consequences Section” of this Guest Conduct Policy.

 

Celebrity Cruises kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use tobacco.

 

Q. What is Celebrity Cruises’ Alcohol Policy?

 

A. Celebrity Cruises guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one’s judgment and reduces one’s ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship’s staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship’s personnel may request verification of a guest’s age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the “Consequences Section” of this Guest Conduct Policy, and may lose their privileges to use areas or facilities of the ship.

 

Guests are not permitted to bring alcoholic beverages onboard; with the exception of embarkation day when guests are permitted to bring onboard with them up to two (2) bottles of wine (which are subject to a corkage fee) per stateroom. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them.

 

The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Celebrity Cruises may modify this policy which may also require parent/guardian request/authorization. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.

 

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.

 

No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises cruise vacation.

 

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

 

Q. What items are prohibited on board?

 

A. Items with Heating Elements or Open Flames

 

Certain items that generate heat or produce an open flame are not permitted on ship. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed.

 

Drugs or Other Illegal Substances

 

No illegal drugs or other illegal substances are allowed onboard or may be utilized during a Celebrity Cruises vacation, including during transfers to and from ships, inside terminals, while onboard, at our ports-of-call, during shore excursions or at our private destinations. Illegal drugs or substances will be confiscated and appropriate action taken, which may include removal from the ship and involvement of appropriate authorities. In addition, foreign governments at Celebrity Cruises ports-of-call have strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the foreign jurisdiction (and perhaps United States or other authorities as well) and may be prevented from re-boarding the ship.

 

Weapons, Explosives or Other Dangerous Items

 

No weapon, explosive, or other item that presents a risk of harm to persons or property, are is permitted on board. The items not permitted on board will be taken by ship’s Security. Items such as dive knives must be reported to ship’s personnel at the time of boarding. They may be permitted on board, but held in safe custody by the ship’s Security staff when not in use ashore. Firearms are not allowed onboard. Guests who declare to ship’s personnel the presence of a firearm (on their person or in their luggage) will be given the opportunity to dispose of the firearm prior to boarding. Guests who fail to declare the presence of a firearm may be denied boarding.

 

Q. What are some of Celebrity’s health policies and recommendations?

 

A. Hand Washing

 

Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.

 

Illnesses and Isolation of Guests

 

Celebrity Cruises follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship’s medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship’s crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section below.

 

Fitness to Travel Safely

 

Guests with disabilities are not required to travel with another person as a condition to traveling on our ships. However, all guests must consider that crew members are not required to assist guests with personal tasks or personal hygiene needs (e.g. assisting with eating, dressing, toileting). Therefore, guests requiring assistance with these functions should consider these needs when planning a cruise vacation.

 

If there is a question as to a prospective guest’s ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company’s Access Department prior to booking a cruise vacation. The Access Department can be reached at Special_Needs@Celebrity.com or by calling 1.866.592.7225. This will allow an individualized assessment of the guest’s fitness to travel for the duration of the cruise without personal assistance. Unaccompanied guests attempting to board or found onboard without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port-of-call.

 

Medication

 

Guests must ensure that they bring an adequate supply of any medication they require for the entire duration of the cruise. The ship’s medical centers may not have a supply of any needed medication and not all medication will be available in the ports-of-call. Guests must not pack medication in checked luggage to ensure you always have immediate access if needed.

 

Q. How does Celebrity help support the environment?

 

A.  Save the Waves Program and Trash/Waste Disposal

 

Celebrity Cruises maintains a Save the Waves Program that focuses on three key principles: Reducing the creation or generation of waste materials; recycling as much as possible; and ensuring proper disposal of remaining waste. Trash should be properly disposed of in containers provided throughout the ship or in wastebaskets provided in each stateroom. Trash or other foreign objects should never be flushed down a toilet and guests are not permitted to discard any item overboard.

 

Q. What are the age policies for venues on board?

 

A. Please see below for Facily and Age Requirements

 

 

Q. What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?

 

A.  Failure to act in accordance with this policy may result in:

 

Intervention by security, other management personnel, or law enforcement Removal of certain onboard privileges, which may include being detained, quarantined or confined in a cabin or hold cell Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities) Denial of boarding on the current or any future Celebrity Cruises Reporting of incidents to government and law enforcement Authorities for follow-on legal action Removal from ship at the next port of call. Guests removed from a Celebrity ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest’s home country are also the responsibility of the guest. Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience.

 

Q. What documents do I need when boarding a ship in the U.S. that travels out of the U.S?

A. U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) – Open Loop – OR U.S. Cruises that Begin and/or End in Canadian Ports

 

U.S. Citizens

 

U.S. citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver’s License, or Trusted Traveler Program Card such as Nexus, Sentri or Fast.

 

Canadian Citizens

 

Canadian citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, Enhanced Driver’s License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.

 

All Others

 

All other citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card. U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) – Closed Loop

 

U.S. Citizens

 

Option 1: U.S. citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver’s License or Trusted Traveler Program Card such as Nexus, Sentri or Fast. Option 2: In the absence of any of the documents listed above, U.S. citizens will need to present BOTH an identification and citizenship document from each of the lists below in order to board the ship.

 

 

Identification Document

Government Issued photo identification card Citizenship Documents

U.S. Government Issued Birth Certificate (original) U.S. Certificate of Naturalization (original) U.S. Consular Birth Abroad Certificate (original) Canadian Citizens

 

Canadian citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere, and return to the same port on the same ship will require a valid Passport, Enhanced Driver’s License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.

 

All Others

 

All other citizens that board a cruise ship at a port in the U.S., travel only within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card.

 

 

Q. How does Celebrity CruiseCare insurance work?

 

A. Waives the non-refundable cancellation provision of your cruise ticket contract and pays you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation (for specified reasons). In addition, should you or your traveling companion need to cancel your cruise for “any other reason”, you may be eligible for Cruise Credits. Brought to you by Celebrity Cruises*.

 

 

Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.

 

 

Travel Insurance benefits are underwritten by Arch Insurance Companny, with administrative offices in Jersey City, NJ. NAIC #11150 under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. Please review the plan description for details.

 

CruiseCare “Any Reason” Cruise Credits

 

In the event that you choose to cancel for a reason not authorized above or for a reason that is otherwise restricted, at any time up until departure, and you have purchased CruiseCare, Celebrity Cruises will provide you with a cruise credit equal to 75% of the non-refundable value (excluding Flights by Celebrity) of your Cruise Vacation prepaid to Celebrity Cruises, for your use toward a future cruise.

 

CruiseCare Travel Insurance Program

 

Provides coverage for accident and sickness medical benefits, evacuation, baggage protection and much more. Underwritten by Arch Insurance Company. View terms, conditions and plan sponsors.

 

Trip Delay Up to $500

 

If you miss the departure of your trip due to carrier-caused delays or other covered reasons, the plan reimburses you for additional accommodations, meals and “catch-up” transportation expenses.

 

Baggage Protection

 

If your baggage or personal property is lost, stolen, or damaged, the plan will cover up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan will reimburse you up to $500 for the purchase of necessary personal items.

 

Medical Expenses Up To $10,000

 

Should you become injured or sick during your vacation, the plan will reimburse you for necessary medical expenses for up to one year from the date of your accident or illness. This coverage is especially important, as Medicare and many private vacation protection policies generally do not cover you outside of the U.S. or Canada, and many HMOs do not cover you outside their provider area.

 

Emergency Evacuation Up To $25,000

 

In the event that a covered illness or injury requires air or ground transportation to a specialized facility or to return home, the plan provides for covered medical services and supplies (coordinated by our 24-hour Assistance provider, to help ensure your safe transport).

 

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

 

 

Cruisecare Worldwide Emergency Assistance Program

Provides 24-hour assistance services, including: pre-trip health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; medical consultation and monitoring; emergency legal assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance. Provided by On Call International.

 

 

Q. What Not to Pack?

 

A. What Not To Pack

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.

 

The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

 

Firearms & Ammunition, including realistic replicas.

*Sharp Objects, including knives and scissors.

Illegal Drugs & Substances

Aerial Drones

Candles & Incense

**Coffee Makers, Clothes Irons, & Hot Plates

Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows

Skateboards & Surfboards

Martial Arts Gear

Self-Defense Gear, including handcuffs, pepper spray, night sticks.

Flammable Liquids and Explosives, including lighter fluid and fireworks.

HAM Radios

Hookahs & Water Hookah Pipes.

Electrical Extension Cords

Dangerous Chemicals, including bleach and paint.

***Alcoholic and Non-Alcoholic Beverages

Potentially hazardous food and/or food that requires refrigeration.

Note:

 

*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.

 

**Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However “torch lighters” and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.

 

** *Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Travel Documents

 

Q. What documents will I need to travel?

 

A. Before leaving home, take a few minutes to familiarize yourself with the required travel documents you will be asked to provide prior to boarding the ship. The requirements described below are required by government regulations and policies. They are subject to change without notice.

 

It is your responsibility to identify and obtain all required travel documents and have them available at the pier when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries.

 

If you do not possess the proper documentation you may be prevented from boarding your flight or ship, or from entering a country, and you may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.

 

 

 

International Sailings

 

International Sailings are sailings other than those originating and ending in ports located in the U.S., Canada and Mexico including Panama Canal sailings. These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports.

 

Required travel documents for International Sailings

 

Passport

 

A valid passport is required for travel. Ensure there are sufficient blank visa pages within the passport for visa stamps. For additional passport information look here

 

For your protection, we recommend that your passport expiration date not occur within six (6) months of the sailing termination date.

 

U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation.

 

In addition to the Passport and Visa requirements indicated on this page, guests are asked to bring with them a second official form of identification in the way of a laminated driver’s license or identification card issued by a federal, state, provincial, country, territory or municipal authority.

 

Depending on your itinerary, the ship may collect your passport to speed up the clearance formalities at each port of call. We suggest you bring with you a few photocopies of your passport’s personal page which includes the picture, and that you carry one of these photocopies with you each time you leave the ship.

 

Visas

 

It is your responsibility to identify and to obtain the necessary visas before beginning your cruise. Based on nationality, many countries still require an entry visa. Suggestions on where to get visa information:

 

In some ports where visas may be required and may be purchased in-transit, the ship personnel will assist each guest to secure a visa and charge the guests’ onboard account a one-time nominal fee. These visa fees include a small processing charge by the local representative.

 

Inoculation/Health

 

All guests must ensure they are medically fit for travel. As such, we remind you to check with your physician at least 4 to 6 weeks before sailing to make sure you are up to date with any required immunizations or vaccines you may need (including but not limited to certification of yellow fever vaccination) to ensure you will be permitted to visit each of the exciting destinations and tours on your itinerary. For further information, you may contact the Centers for Disease Control and Prevention’s Traveler’s Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website website or call toll-free at 1-800-232-4636.

 

Family Legal Documents

 

Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child’s valid passport and visa (if required) and the child’s government-issued birth certificate (original, a notarized copy, or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

Reservation & Transfers

 

Q. Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

 

A. Bookings may only be transferred to a Travel Agent up until 60 days from creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a ChoiceAir ticket and the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a travel agent, please contact us.

Canyon Ranch SpaClub

 

Q. What are the SpaClub operating hours?

 

A. At sea – 8 am to 8 pm In port – 8 am to 9 pm

Q. What is your policy regarding cellphones?

 

A. Use of cellphones and laptops is not allowed

Q. What is the smoking policy?

 

A. Smoking is not permitted anywhere within SpaClub

Q. What is the policy on alcoholic beverages?

 

A. Alcoholic beverages are not served or permitted.

Q. What is the minimum age for SpaClub admission?

 

A. Persian Garden guests must be at least 16 years old. SpaClub® welcomes guests ages 13 – 17 when accompanied by a parent or guardian; inquire about our special teen services menu.

Q. Can I request a male or female therapist in the SpaClub?

 

A. Only female therapists are available for all massage treatments; other services vary.

 

Q. What are the requirements for a teen to take a massage service?

 

A. The accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

 

Q. Do I need to add a tip to my service(s)?

 

A. An 18% gratuity will be added to your service. No additional tip is required or expected.

 

Q. How should I prepare for my service?

 

A. You should arrive 15 minutes prior to your service. Please remove any jewelry and shower prior to a massage, especially if coming from a pool.

 

Q. Will I need to inform someone if I have a medical condition?

 

A. Please inform you therapist prior to your treatment.

 

Q. What special assistance do you provide for disabled guests, and how can I request special services?

 

A. For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises website, or email special needs

SpaClub Booking / Pricing of Services

 

Q. When can I prebook my services after I book my voyage?

 

A. Prebooking is available 60 days prior to your cruise, and up to two full days prior to embarkation.

 

Q. How close to embarkation can I prebook my services?

 

A. You are able to prebook up to two full days prior to embarkation

Q. Can I pre-reserve the Persian Garden?

 

A. No, you must be an onboard guest to purchase a Persian Garden Pass.

Q. Can I use shipboard credit to pay for my prebooked services?

 

A. Shipboard credit may not be used when paying for pre-booked services.

Q. In what currency will I be charged?

 

A. You will be charged in US dollars.

Q. How will port pricing be applied to my services?

 

A. If port pricing is available for the day and time you wish to book, pricing adjustments will be applied when the service is added to your cart.

Q. What additional information should I provide when Prebooking a service?

 

A. Any special requests, such as non-scented oils for use in treatments.

Q. Can I pre-reserve the Persian Garden?

 

A. No, you must be an onboard guest to purchase a Persian Garden Pass.

Q. How do I modify my previously prebooked itinerary or request an updated itinerary?

 

A. Please call for assistance: 844-860-4662.

Q. How do I prebook for other members of my party?

 

A. You may book for other members of your party if you have his or her full name as it appears on the manifest. Please add the member names to the Additional Comments field in the Cart screen. Please remember that all services are subject to our six-hour cancellation policy service to avoid penalty.

 

Q. Can I prebook services on embarkation day and/or debarkation?

 

A. Certain times may be unavailable. Please call 1-844-860-4662, or email Canyon Ranch SpaClub

 

Q. What circumstances could change or cancel a service without my prior consent?

 

A. effort will be made to schedule your services as planned. Occasionally, however, adjustments are made due to shore-to-ship communications, mandatory ship drills or other unavoidable circumstances. When you arrive at your stateroom, please check your confirmation letter and visit the SpaClub® front desk concerning any changes.

 

Q. How do I book online?

 

A. You can book online by visiting the Canyon Ranch SpaClub website:

 

Select ship and sail date Select from services available to book ont the website Select service and time from the list available Once guest finishes shopping they click on “Your Cart” to complete Booking ID is required, you will need to provide contact details and payment information. *All major credit cards accepted

Online Check-In

 

Q. How do I check in online?

 

A. Begin by logging in to My Celebrity at the top of this website. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date.

 

Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

 

Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.

 

Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.

 

Cancellation Policy

 

Q. What is Celebrity’s cruise or Cruisetour cancellation and refund policy?

 

A. The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.

 

Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

 

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

 

Effective 4/3/16 all sailings will include a new Cancellation Policy and Penalty Schedule for any new Individual Reservations or Group Shells. Cruise Length Days Prior to Departure Charges per Person 1 to 4 Nights 75 Days or more No charge 74 to 57 days Deposit amount 56 to 29 days 50% of Total Fare (taxes, fees & port expenses excluded)* 28 to 15 days No refund except for taxes and fees *Or deposit amount, whichever is greater Individual Reservations Policy All Individual Reservations bookings created on or before 4/2/16 will retain the current payment and penalty schedule. All Individual Reservations bookings created on or after 4/3/16 will follow the new final payment/penalty schedule. Groups Policy Groups created prior to 4/3/16 will retain the old penalty schedule ONLY if they contain at least one named and deposited booking. Groups created prior to 4/3/16 containing unnamed space will follow the new penalty schedule. All groups created on or after 4/3/16 will follow the new penalty schedule. Refunds of the Cruise Fare or CruiseTour Fare (including any applicable supplement charges) for cancellations by Passenger made prior to sailing or, with respect to CruiseTours cancellations made prior to the first day of the CruiseTour shall be made in accordance with the following cancellation policy: Non-Holiday SailingsCruise Length Days Prior to Departure Cancellation Charge 1 to 5 Nights 60 Days or more No charge 59 to 43 days Deposit amount less taxes and fees 42 to 29 days 50% of Total Fare less taxes and fees 28 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees 6 Nights or longer 75 days or more No charge 74 to 57 days Deposit amount less taxes and fees 56 to 29 days 50% of total price less taxes and fees 28 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees Holiday SailingsCruise Length Days Prior to Departure Cancellation Charge 1 to 5 Nights 90 Days or more No charge 89 to 64 days Deposit amount less taxes and fees 63 to 43 days 50% of Total Fare less taxes and fees 45 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees 6 Nights or longer 90 days or more No charge 89 to 64 days Deposit amount less taxes and fees 63 to 43 days 50% of total price less taxes and fees 42 to 22 days 75% of total price less taxes and fees 21 days or less No refund less taxes and fees For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details. For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. Cancellation notices are effective when received by the Operator. For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details. Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever. If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent. Is cruise/vacation cancellation insurance available? With the CruiseCare® Cancellation Penalty Waiver (provided by Celebrity Cruises), if you need to cancel or your cruise is interrupted, Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for “any other reason,” you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost). Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used. Review CruiseCare terms, conditions and plan sponsors

Luggage Tags

 

Q. How do I get luggage tags for my cruise?

 

A. Guests who have received their electronic cruise document (eDoc) and have an assigned stateroom number may request their complimentary luggage tags by logging on to Online Check-in

 

Once you log-in (providing your name, last name, ship & sail date), select “request” in the Luggage Tags section of the Cruise Documentation Page to submit. A set of eight complimentary self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags color coded & customized to your ship, sailing date & stateroom.

 

Luggage tags may be requested as soon as you receive your eDoc, up until 11 days prior to sailing. Luggage tags will be available upon arrival at the pier for guest with a guaranty stateroom or for guests who do not submit a request at least 11 days prior to sailing.

 

If you receive printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.

Not Allowed Onboard

 

Q. May I bring my Samsung Galaxy Note 7 cell phone on board?

 

A. Celebrity Cruises will no longer allow Samsung Galaxy Note 7 cell phones onboard our ships. This decision was made in light of recent incidents and safety concerns raised by Samsung about this particular device, as well as the Federal Aviation Administration (FAA) recent ban of the phone from all airplanes. We ask that guests who own a Samsung Galaxy Note 7 not bring the device on your cruise. We appreciate your understanding and cooperation, and looking forward to welcoming you aboard.

 

Q. Can I bring alcoholic beverages on board?

 

A. No beer or hard liquor may be brought onboard for consumption. If you wish to bring personal wine onboard with you on the day you board your cruise, you may do so, limited to two (2) 750ml bottles per stateroom. When enjoyed in any shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25.

 

Q. What not to pack

 

A. Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited.

 

The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.

 

The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

 

Firearms & Ammunition, including realistic replicas.

*Sharp Objects, including knives and scissors.

Illegal Drugs & Substances

Candles & Incense

Coffee Makers, Clothes Irons, & Hot Plates

Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows

Skateboards & Surfboards

Martial Arts Gear

Self-Defense Gear, including handcuffs, pepper spray, night sticks.

Flammable Liquids and Explosives, including lighter fluid and fireworks.

HAM Radios

Electrical Extension Cords

Dangerous Chemicals, including bleach and paint.

 

**Alcoholic and Non-Alcoholic Beverages

Note:

 

*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.

 

**Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

 

Age Requirements

 

Q. What are the age requirements for Celebrity Cruises onboard baby-sitting services?

 

A. Babysitting (Youth Program):

 

For a nominal fee of $6.00 per hour per child, children participating in the Celebrity Youth Program, ages 3-11 years old, can participate in the Afternoon Party from 12 noon-2PM on port days and/or the evening Slumber Party from 10PM-1AM daily. Children participating in the Celebrity Youth Program Afternoon and Slumber Parties must be a minimum age of 3 years old and completely toilet trained (diaper/pull-up free). Celebrity Youth Program Afternoon and Slumber Parties are available on all Celebrity ships year round (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM).

 

Babysitting (Stateroom Services):

 

For a nominal fee of $19.00 per hour for up to three children within the same family, parents can arrange for a private, in-stateroom babysitter. Two sitters will be assigned per stateroom. Children have to be twelve months old or older to be eligible for in-stateroom sitting. Babysitting services are available through the Cabin Services Desk onboard all Celebrity ships (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

 

Q. Is there a minimum age requirement for an infant to sail on Celebrity Cruises?

 

A. Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise/cruisetour. However, for Transatlantic, Transpacific, select South American cruises/cruisetours and other select cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

 

Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.ity XplorationSM). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

 

Q. What is Celebrity’s stateroom assignment age policy?

 

A. Celebrity’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). Celebrity Cruises retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

 

For voyages originating in North America, no guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest’s age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

 

Onboard Purchases

 

Q. How do I purchase a beverage package and where can I use it?

 

A.  Arranging for beverage packages before you board is a good idea so you can use it the moment you step on board. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

 

There are a variety of beverage packages available, both spirited and non-alcoholic. Pay one set price and enjoy unlimited drinks throughout your cruise vacation, from the minute you board. Your beverage package can be used in the Main Restaurant, any specialty restaurant, the casual dining spots, the buffet, plus all bars and lounges. Cannot be used with the in-stateroom mini bar, through Room Service, or at the Enomatic® wine dispensing system in Cellar Masters.

Special Needs

 

Q. Can Celebrity accommodate my special medical needs?

 

A. Absolutely. We welcome guests with disabilities and special needs and work hard to make sure you experience your best vacation ever. You’ll be able to book accessible staterooms, and take advantage of the pool, the casino, the Canyon Ranch SpaClub®, the shows, the restaurants and bars through special accommodations throughout the ship.

 

Please note the ability to accommodate guests with special needs aboard Celebrity Xpedition® is limited. This ship does not have an elevator or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands and service animals are not permitted in the Galapagos National Park.

 

Q. If I have a disability can I travel alone?

 

A. We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and note that our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guests requiring assistance with these functions should consider these needs when making a booking.

General Questions

 

Q. How early do I need to arrive at the pier for my cruise?

 

A. Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than three days prior to their cruise. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

 

Please note Xpress Pass guests (checked-in online) whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please review your travel documents carefully for your boarding time.

 

No refunds will be given to guests who fail to bring the proper travel documents or show up late.

 

Q. Can I Join My Cruise After It Starts Or Disembark Before It Ends?

 

A. It depends on the specific itinerary of your cruise, your nationality, and various United States and foreign laws. Joining the cruise at one of its ports of call or leaving the cruise prior to its scheduled termination point may be prohibited by law. If you need to join late or leave early, or both, submit your request in advance and we will tell you whether your proposed changes will be permitted.

 

For more information, call 800-256-6649. There is a cut-off date for submitting this information, so make your request early. Please note that no refunds, prorated or otherwise, are granted to customers who join their cruise late or leave their cruise early. Certain governments impose fines or other charges when a guest permanently disembarks from a cruise before its final port of call. The guest will be responsible for those charges.

 

Q. What is a Cruise Critic Connections party and how do I register?

 

A. The party is an opportunity for guests to meet face to face and get acquainted with each other after communicating online. Celebrity Cruises provides light refreshments (cold hors d’oeuvres, lemonade/iced tea or punch) as well as a bar where guests can purchase other beverages. Once you have a cruise reservation of 7 nights or more (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM), you can register for a Cruise Critic Connections party here.

 

Once your Celebrity Connection Party has more than 25 people registered, the Contact Person for your Booking Number will receive an e-mail confirming the party. Then, once you arrive onboard the ship, registered guests will receive an invitation in their stateroom advising them of the exact date, time and location of the party.

 

To cancel your registration for the Celebrity Cruises/Cruise Critic Party, please login to Cruise Critic Connections and uncheck your name from the list. Once you have saved your information, you will receive a confirmation page with your updated changes.

 

There is no age requirement for the parties. Although the environment may be more suitable for adults, younger children are welcome. And your teenagers and children may have an opportunity to meet other teens and children and make new friends with whom they can enjoy their cruise vacation.

 

Attire for the parties should be based on the day and time of the event. Shorts and/or swim attire are not recommended for the party.

 

Cruise Critic Connections party registration closes three days prior to sailing in order to provide time for our preparations. You will be unable to register after the closing.

 

Q. How do I make an appointment for spa services

 

A. Arranging for spa treatments before you board is a good idea, especially if you want the best selection of times and services. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

 

Q. Do I have to reserve a Shore & Land Excursion now, or can I do it onboard?

 

A. Pre-reserving your Shore & Land Excursions online is a good way to make sure you don’t miss out on your preferred excursion. If you decide not to pre-reserve, forms will be available in your stateroom at the Shore Excursions Desk onboard. All of our ships offer an interactive television system that allows guests to reserve tours from the convenience of their stateroom. Any tickets you purchase onboard will be delivered directly to your stateroom.

 

Q. What is Celebrity Cruises’ Fit to Travel policy?

 

A. Fitness to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.

 

Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel.

 

Guests who have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or Cruisetour can not sail. For more information, please see Pregnancy

 

Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking. If there is a question regarding the guest’s fitness to travel without personal assistance, this must be discussed with our Access Department. For more information see Fitness to Travel Safely

 

Gratuity Program

 

Q. What is Celebrity’s automatic gratuity program?

 

A. For your convenience, we automatically add gratuities for your restaurant and stateroom services to your onboard SeaPass® account on a daily basis in the following amounts, which may be adjusted at your discretion:

 

$13.50 per person, per day in standard accommodations $14.00 per person, per day in Concierge Class and AquaClass® staterooms $17.00 per person, per day in suites

This gratuity is shared by your stateroom attendant, dining services staff, and housekeeping staff members who help enhance your vacation experience. At your discretion, the gratuity payments may be adjusted onboard at Guest Relations, in which case they will not automatically be added to your onboard SeaPass® account. An 18% gratuity will be automatically added to all beverages, mini bar purchases, spa and salon services. Additional gratuities may be added at your discretion.

 

Onboard Casinos

 

Q. Can I use my SeaPass® card? How much can I withdraw?

 

A. Yes, if a credit card is on file, you can withdraw up to $2,000 per day for the casino.

 

Q. What are the hours of operation?

 

A. Generally, the casinos open when our ships enter international waters and close when ships are in port. For specific hours, check Celebrity Today during your cruise.

 

Q. What are the age requirements?

 

A. Guests 18 or older are welcome to play in our casinos, except for Alaska sailings, where guests must be at least 21 to play.

 

Q. Is smoking allowed?

A.  For the health and comfort of our guests, smoking is not permitted in the casinos, although it’s allowed in designated outdoor areas.

 

Q. How do I learn about gaming tournaments?

 

A. Check your Celebrity Today to find out about gaming tournaments on board. Most Fortunes Casino tournaments have an entry fee.

 

Q. What is the minimum bet?

 

A. Minimum bets on slots are $0.01. Minimum bets on tables are $5.

 

Q. Can table limits be increased?

 

A. Yes, you can request custom limits from your Fortunes Casino staff.

 

Q. Do you offer lessons?

 

A. Yes, Fortunes Casinos offer complimentary lessons, so you can learn how to play slots and table games. Check Celebrity Today for the schedule.

 

Q. Can onboard credit be used in casinos?

 

A. Yes, as of July 1, 2015, onboard credit can be used in our casinos.

 

Q. Is there a transaction fee in the casinos?

 

A. Yes, a 5% transaction fee will be applied on your SeaPass® card. We also have an ATM with a Bank Atlantic fee.

 

Q. What currency is used?

 

A. Our casinos use the U.S. dollar.

 

Q. Is my play tracked?

 

A. Yes, casino play is tracked when you use your SeaPass® card at the tables or slots.

 

Q. How do I apply for a line of credit?

 

A. To open a line a credit, call Fortunes Casino at 1‐866‐461‐7170 or email us at fortunescasinocredit@celebrity.com.

 

Blue Chip Club

 

Q. What benefits does the Blue Chip Club offer?

 

A. The Blue Chip Club offers a variety of benefits ranging from a personal land-based coordinator to assist you with any bookings, to onboard benefits, including free slot play/table promo chips, the ability to use your earned casino points for food and beverages or at our Canyon Ranch SpaClub®, as well as many others.

 

Q. How long is my tier benefit valid for?

 

A. Your earned tier is valid for any sailings you take between March 2017 and June 2018. Should you earn enough tier points during the March 2017 and June 2018 period, your new earned tier benefit will continue for another 18 months (through December 2019).

 

Q. How will the ship know my tier upon boarding?

 

A. Your earned tier will be printed on your SeaPass® card directly under your Captain’s Club tier.

 

Q. What if I cannot visit during the review period? Will I be downgraded?

 

A. Unfortunately, yes. Tier assignment is based on gaming in the Fortunes Casino over the review period (January 2017 – June 2018). We will review special circumstances out of your control that may affect your ability to sail on a case-by-case basis.

 

Q. Where can I check my tier?

 

A. We’re launching a website where you can check your tier near the end of 2017. In the interim we’ll be happy to assist you. Please email the Blue Chip Club Office at bluechipclub@celebrity.com, or call 1-866-461-7170 Monday to Friday from 9AM – 7PM EST.

 

Q. How do I get into higher tiers?

 

A. Earning more tier points will qualify you for upgrade to a new tier. Just make sure you properly insert your SeaPass® card into a slot machine card reader, or present it to a table games employee.

 

Q. Can I use my tier benefits on any ship in the Celebrity Fleet?

 

A. Yes, except on Galapagos sailings. Your sailing benefits are on a ‘per sailing’ basis, meaning the more you sail with us, the more often you will be able to use your benefits.

 

Q. What if I play enough to earn a higher tier during a sailing?

 

A. Onboard benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing.

 

Q. How do I check my tier points during a sailing?

 

A. The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many will need to be earned to reach a higher tier.

 

Q. How do I use my redeemable points?

 

A. During casino operating hours, simply visit the Casino Cage for any and all point redemptions.

 

Q. What is a tier point?

 

A. Tier points are used to calculate the tier you qualify for. They accumulate over the length of the loyalty program. The more tier points accumulated, the higher the tier level, and the more per-sailing benefits.

 

Q. How do I earn a tier point?

 

A. Tier points are earned when gaming: 1 tier point is earned for $1 wagered on a slot machine; $2 wagered on a video poker machine; or for every $8 in table games play, regardless of game type. Remember to insert your SeaPass® card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points.

 

Q. How do I earn a redeemable point?

 

A. Earning a redeemable point has never been easier. Simply insert your SeaPass® card into any slot machine card reader or present your card to your table games team member to be rated. 1 point is awarded for every $5 wagered on a slot machine and $10 on a video poker machine.

 

Q. Where am I able to redeem my points?

A. Redeemable points can be used to convert to free slot play, promo chips, or for other goods and services onboard including the retail shops, food and beverage locations, or the Canyon Ranch SpaClub®.

 

Q. Can I save my redeemable points for future sailings? Do they expire?

 

A. We encourage you to use every point earned on each sailing to get the most out of your experience as unused points expire at the end of each sailing.

 

Q.  Can I use my points for free slot play or table promo chips?

 

A. You sure can. Earned redeemable points can be used to convert to free slot play or promo chips.

 

Q. How much are my points worth?

 

A. 50 earned points equates to $1 in spendable dollars onboard.

 

Q. How do I redeem my annual cruise benefit?

 

A. Your Annual Cruise Benefit(s) will be periodically sent to you via email or direct mail throughout the year.

 

Q.  I am ‘Sapphire’ tier and my partner is ‘Pearl’ tier. Do we both receive the tier benefits or just one of us?

 

A. Each guest is viewed independently, so you both receive benefits based on your individual earned tiers.

 

Q. Do I still earn a rebate incentive?

 

A. With all the great new benefits we have rolled out as of April 2017, the rebate incentive will no longer be available to earn. For any rebate earned prior to April 2017 we will issue the larger of the two amounts (prior earned rebate amount versus loyalty tier benefit free play/promo chip amount). Keep a look out for many more onboard promotions and tournaments that we’ll be adding to the calendar.

 

Q. Are there reciprocal benefits with Captain’s Club, Crown & Anchor, or Casino Royale?

 

A. Currently there are no reciprocal benefits, but we’re considering instituting them in the future.

 

Q. Do I earn comps in addition to my tier benefits?

 

A. Absolutely! Discretionary comps will continue to be issued by the casino staff based on that sailing’s gaming action. The tier benefits are in addition to anything you earn onboard.

 

Q. How do I redeem the onboard benefits?

 

A. All your onboard benefits are automatically added to your guest folio for immediate use as soon as you embark.

 

Q. Do I need to be on the same sailing for my friends to use the ‘Friends and Family’ discount?

 

A. Yes, the Friends and Family discount is only valid for your friends and family on a sailing they join you on.

 

Q. Who do I contact for more information?

 

A. Feel free to email the Blue Chip Club office or call 1-866-461-7170 Monday thru Friday from 9AM – 7PM EST. We’re here to answer any questions you may have and are happy to assist.

Onboard Dress Code

 

Q. What is the onboard dress code?

 

A. Formal Night gets a modern luxury reboot. Say goodbye to Formal Night, and hello to Evening Chic. It’s your time to shine—your way. Get glamorous. Get chic. Be sophisticated. Now, on up to two nights on every cruise, Evening Chic activities have been introduced, and Evening Chic attire has replaced Formal attire. While dressier than Smart Casual, Evening Chic is intended to be less dressy than Formal attire.

 

Women should feel comfortable wearing:

 

A cocktail dress Skirt, pants or designer jeans with an elegant top

Men should feel comfortable wearing:

 

Pants or designer jeans with a dress shirt, button-down shirt or sweater Optional sport coat or blazer

Evening Chic means that you can get glamorous and be sophisticated in your own way. If you would like to still wear a tuxedo or formal gown on Evening Chic nights, you absolutely should.

 

All cruises that are 7 nights or longer will feature two Evening Chic nights. Any cruise 6-nights or shorter will feature one Evening Chic night. All other nights of the cruise will feature Smart Casual attire. Celebrity Xpedition will continue to feature casual attire for the entire cruise.

 

Smart Casual attire can be enjoyed every other night of your cruise.

 

Women should feel comfortable wearing:

Skirt, pants or jeans with a casual top

Men should feel comfortable wearing:

Pants or jeans with a sport shirt that has sleeves

 

Note: T-shirts, swimsuits, robes, bare feet, tank tops, baseball caps and pool wear are not allowed in the main restaurant or specialty restaurant at any time. Shorts and flip-flops are not allowed in the evening hours. The dress code will be enforced at all restaurants. And guests are asked to follow the Smart Casual or Evening Chic dress code in the Celebrity Theater for all evening performances. The daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening.

Wifi Onboard

 

Q. Is there Wi-Fi onboard?

 

A. Most ships in our fleet offer Xcelerate, our newly enhanced high-speed Internet service. Xcelerate allows you to browse web sites faster, stay in touch with video calling, and stream your favorite TV shows and movies. Use your own smartphone, tablet, or laptop to connect, or use one of our workstations in the Celebrity iLoungeSM which is open 24 hours a day. Choose from a variety of Internet packages to suit your needs. Xcelerate will be available soon on all our ships, except Celebrity Xpedition® which offers Wi-Fi in public areas*.

Benefits of Booking Onboard

 

Q.  Are there any benefits to booking my next Celebrity Cruises vacation while I’m onboard?

 

A. Yes, there’s no better time to book because you have two options and get a rich and flexible special offer:

 

Cruise Now

 

Allows you to choose a specific ship and sail date and provides the richest onboard credit offer available in the program. Plus, your Cruise Now offer is combinable with one other offer available from the time you book until your final payment is due on your sailing. Simply choose the offer you want to apply to your sailing and give us (or your travel agent) a call. And, if another offer comes along that you’d rather apply to your sailing—no problem. Give us another call, and we’ll update your offer with no penalties or changes made to your sailing.

 

Your Cruise Now offer includes:

 

$100 reduced deposit per person Onboard credit up to $500 Choose the stateroom you want Combine your Cruise Now offer with 1 other offer Flexibility—you may cancel your sailing up to 75 or 90 days prior to your sail date Cruise Later

 

If you don’t know when or where you want to go, take advantage of our new Cruise Later vacations for the most flexibility. And, you can combine your Cruise Later offer with another offer. Simply book on board, and when you decide where and when you want to vacation next, give us or your travel agent a call.

 

New to the Celebrity Future Cruise Vacations program is the ability to gift a Celebrity vacation to family and friends. Book a Cruise Later vacation (up to three) and give them to someone you know will love a modern luxury vacation. They’ll also receive the Cruise Later offer and can combine it with another offer. Just like you, when they decide they want to experience their vacation, they simply give us (or their travel agents) a call to complete the booking. Your Cruise Later offer includes:

 

$100 reduced deposit per person Onboard credit up to $200 Combine this Cruise Later offer with 1 other offer Reserve up to 3 vacations Transferable to anyone Cruise Later bookings never expire

 

So, when you’re on your Celebrity vacation, stop by our Celebrity Future Cruise Vacations Center and let us help you plan your next vacation.

Stateroom Amenities

 

Q. Is my stateroom furnished with amenities that I don’t need to pack?

 

A. All stateroom bathrooms are equipped with soap, shampoo, conditioner and a wall-mounted hair dryer. All ships in our fleet have at least one North American and one European outlet in every stateroom. Millennium Class and Solstice Class ships each have multiple North American and European outlets.

 

Steamers or irons are not allowed onboard. However, there is a full laundry and dry-cleaning service available onboard for reasonable rates.

 

Regular service, picked up before 9AM – returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

 

All suites have a safe located in the closet. All staterooms have a safe behind the desk mirror or in the closet.

Cell Phone Service Onboard

 

Q. Will I have cell phone service while on my cruise?

 

A.  While you’re on the cruise you can use your cell phone to make and receive calls, send and receive text messages, access email and surf the web. To stay connected while at sea, remember to pack your phone charger. Cellular service is available once the ship enters international waters. When you’re at sea and the system is on, depending on the type of phone you have, you will see “NOR18,” “901-18” or “cellularatsea” on your mobile display. You will be billed at international roaming rates, and charges will show on your monthly cellular bill from your home carrier.

 

For questions about your service, rates or billing, please contact your home carrier.

 

Note: Wireless Maritime Service provides the cellular service onboard all Celebrity ships.

Medical Facilities Onboard

 

Q. What kind of medical facilities are available on the ship?

 

A. We have a minimum of one fully licensed physician, and a minimum of two licensed nurses onboard every ship. Types of medications kept onboard are limited, and you must bring an adequate supply of any medications you may need on your cruise. If you require seasickness medication, it is available at the Guest Relations Desk.

Religious Services Onboard

 

Q. Are religious services available on board?

 

A. Celebrity ships offer religious services for Catholic and Jewish faiths, as well as, Interdenominational services during major religious holidays (see detailed information below). Guests of all faiths are able to host their own spiritual fellowship or group gathering by inquiring with the Guest Relations Desk onboard.

 

Catholic Mass: A Roman Catholic Priest will conduct daily mass during Lent, Palm Sunday, Easter Sunday, and Christmas Day.

 

Interdenominational Services: A Minister will conduct services on Easter Sunday and Christmas Day.

 

In-Port Religious Services: Please check with the Guest Relations Desk for information pertaining to your respective faith. Due to the varied itineraries, each ship has religious services information for local houses of worship.

 

Holy Land Voyages: A Roman Catholic Priest will conduct Daily and Sunday Mass during each Holy Land cruise. A Jewish Rabbi or Cantor will conduct Friday evening Shabbat Service during each Holy Land cruise.

 

Security Onboard

 

Q. What security measures are in place onboard?

 

A. Your safety and security is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

 

The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.

 

Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.

 

To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship’s officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

 

Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

 

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

 

Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.

 

Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

 

Q. Does the SeaPass card include security features?

 

A. Before our guests board their ship, they are issued a SeaPass card that is used to check their identity each time they board and leave the vessel. It is also used to gain access to their cabin, as a form of identification, and to make onboard purchases. The card is linked to electronic data, including the guest’s photograph to assist with onboard activities such as verifying the guest’s identity when they leave and return to the ship.

 

Q. Do you have security cameras onboard and, if so, where are they located?

 

A. Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new and beneficial technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

 

Q. What type of background investigation is conducted of your passengers?

 

A. Identifying information for every guest is obtained by Celebrity Cruises prior to sailing. This information is verified during check-in and any discrepancies must be resolved before boarding. This process includes prior screening against an internal corporate watchlist to detect whether any guest has been involved in prior incidents on any of our ships. Some forms of prior cruise behavior may make a guest ineligible to sail with Celebrity in the future. On cruises that embark in a US port, we are required to submit guest names to government officials for their screening. Some other countries also require similar checks.

 

Q. What type of background investigation is conducted of your crewmembers?

 

A. Celebrity crewmembers undergo a layered vetting process that includes the following:

 

Hiring agencies, identifying potential candidates from more than 100 countries, assist Celebrity Cruises in obtaining background information on potential crewmembers. This includes information from local police officials such as any criminal history. Prospective crewmembers are also interviewed to further assess their suitability for employment and undergo medical evaluations to ensure their fitness for duty.

 

Crewmembers (other than US or Canadian nationals) must also obtain US work visas and undergo US State Department screening prior to working on any Celebrity cruise ship. The majority of our crewmembers join our ships in US ports. This requires them to also enter the US via a border check point (airport immigration checks, etc.) and undergo government interview and verification prior to admission.

 

Subsequent to employment, crewmembers’ names are included in ship manifests provided to the US Customs and Border Protection agency prior to each departure and re-entry into the US. As designed, this manifest is checked against various government databases. Some other countries require similar manifest reports and conduct similar checks. These recurring government database checks are unusual in the business world and aid in ensuring our crewmembers uphold our highest standards of personal fitness for duty.

 

Q. Are staterooms safe?

A. Yes, staterooms are built to international standards for fire safety and are equipped with audible smoke detectors and fire suppression systems. In addition, stateroom doors are equipped with a deadbolt lock for your safety and privacy while occupying the room and a door viewer (peephole) to allow you to better identify anyone seeking to enter the stateroom. You are encouraged to secure valuables in your stateroom safe. Stateroom security is a shared responsibility. Stateroom security devices, when properly utilized, provide a high degree of security.

 

Verandas and railings represent an important safety feature on our ships. Even though our verandas and railings exceed the height requirements of similar shore-side features, it is important that you not climb or sit on railings for your own safety. Doing so may result in injury and is a violation of our Guest Conduct Policy, possibly resulting in your removal from the ship.

 

Q. Are the verandas and railings safe?

 

A. Verandas and railings represent an important safety feature on our ships. Even though our verandas and railings exceed the height requirements of similar shore-side features, it is important that guests not climb or sit on railings for their own safety. Doing so may result in a guest being injured and is a violation of our Guest Conduct Policy, possibly resulting in the guest’s removal from the ship.

 

Q. What can I expect if my cruise vacation is interrupted by an unforeseen event and I need to disembark the ship during the cruise?

 

A. Although emergencies rarely occur, Celebrity has Care Team personnel available to provide the necessary physical, emotional, and logistical support to a guest who experiences an unplanned emergency disruption to their cruise vacation.

 

Q. What is the most effective way to report a crime or emergency situation while at sea?

 

A. You may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone to report an emergency. A ship’s officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

 

Q. Is there crime onboard?

 

A. The safety and security of our guests is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

 

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

 

Overall, it is recommended that guests exercise the same level of precaution as they do in social settings on land.

 

Q. How can I identify a member of the Security Team?

 

A. Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them. In an emergency situation, you may reach them by calling the onboard emergency telephone number from any ship (house) phone. Further details can be found inside the front cover of the Guest Services Directory, which is located in each guest stateroom.

 

Q. What training have the Security Officers received?

 

A. Security Officers receive a variety of specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

 

Q. Are there Security Officers onboard?

 

A. Yes. The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by a Security Officer. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors and Security Guards.

 

For additional information, visit our Safety & Security Page.

Emergency Preparedness Onboard

 

Q. What kind of fire suppression training do crew members receive?

 

A. While the ship’s officers and security team receive specialized training, every crew member must participate in safety and security training modules, so that they are prepared to respond quickly and effectively in the event of an emergency. We also conduct weekly, monthly and annual drills on all our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and each ship has highly trained personnel onboard who can effectively respond to and manage a report of a fire.

 

Q. What kind of fire suppression systems are installed on your ships?

 

A. Even though fire risk is minimal, fire suppression systems are installed throughout all areas of the vessel. The primary fire suppression system on most ships converts water into a mist state that presents more surface area for smoke and heat to be absorbed. Water mist systems are very effective and also safe for people who may be near them when they are activated. In areas such as engine spaces and galleys, we have installed both water mist and CO2 systems. In addition, we have gone Above and Beyond Compliance with regulations by installing foam systems in various technical areas and wet chemical extinguishers in all of our galleys, that are especially effective in the case of oil based fire.

 

Our ships are also equipped with an extensive series of fire sensors, which are monitored by crew members on the bridge and in the engine control rooms. If a fire detector indicates there may be a fire onboard, response personnel are immediately dispatched to the area to evaluate the situation. If indicated, mobile firefighting groups respond, outfitted with full firefighter gear, breathing apparatus and special heat-seeking systems that use thermal-imaging cameras. These cameras (both hand-held and helmet-mounted) help to quickly identify the source of a fire and to locate any people who may be in the affected area. Responding crew also have access to an Impulse Fire Extinguisher (IFEX), which shoots a blast of water using pressurized air and is ideal for rapid response in quickly suppressing a fire. With these tools, our highly trained personnel on the bridge and on the scene can manage fire-related situations effectively.

 

Q. What fire preparedness systems and procedures does Celebrity Cruises have in place?

 

A. Although all of our vessels are equipped with advanced fire detection and suppression systems, fire safety really begins with prevention. Our ships are constructed and outfitted to comply with stringent international fire safety regulations, including requirements for fire integrity of bulkheads (walls) and windows and fixtures onboard (such as furniture and carpets). Our ships are inspected throughout construction by third-party safety inspectors from recognized classification societies and port state safety agencies like the U.S. Coast Guard.

 

Q. Does the Master Captain have the only say on what happens with a ship?

 

A. The Captain is in charge of a ship however, we practice Bridge Resource Management (BRM) – and part of that is to encourage personnel on the bridge to question and when necessary, challenge the Captain.

 

Q. What type of licenses do your Captains have? What makes someone qualified to be Captain?

 

A. Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea. Officer’s licenses are issued by their home countries, and each country has their own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watchkeeping). STCW is an IMO standard similar to SOLAS, only it’s for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watchkeeping. Beyond licenses, each officer needs a license endorsement from the Flag State of where the ship is registered. The endorsement is an acknowledgment that the officer’s national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watchkeeping requirements. Besides the required training, we also send our officers to our company’s required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training. There are usually two or three levels that lead up to a Master – Unlimited license (‘Unlimited’ means any size of ship). Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.

 

Q. How many Captains does each ship have? Do some ships have more than one Captain?

 

A. Each ship has two dedicated Captains assigned to it. Each Captain alternates their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.

 

Q. How are Captains appointed and what are their qualifications?

 

A. Our Captains are typically selected and appointed from within our own fleet. They have to have a marine license (at the level of Master – Unlimited Tonnage) and most of our Captains have approximately 15 years of experience before promotion to Captain. There are also many various marine training courses and examinations that they are required to take throughout the course of their career as an Officer. All of our Captains hold a Master – Unlimited license. On our ships, we require the Captain and the Staff Captain to hold a Master – Unlimited license. At any given time, we can have a few Officers who have met all the requirements and are ready to be Captains, but they continue as staff captains until a Captain position opens up. The final step in the process to be promoted to Captain is an interview with our shoreside leadership team. Most of our Captains have approximately 15 years of experience before they are promoted to Captain. Currently, each of our Captains has an average of 25 years of experience on the seas.

 

Each ship has two dedicated Captains who alternate their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.

 

Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea.

 

Officer’s licenses are issued by their home countries, and each country has its own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watch Keeping). STCW is an IMO standard similar to SOLAS, only it’s for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watch Keeping.

 

Beyond licenses, each officer needs a license endorsement from the Flag State where the ship is registered. The endorsement is an acknowledgment that the officer’s national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watch Keeping requirements.

 

Besides the required training, we also send our officers to our company’s required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training.

 

There are usually two or three levels that lead up to a Master – Unlimited license (‘Unlimited’ means any size of ship). Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.

 

The Captain is in charge of a ship, however, we practice Bridge Resource Management (BRM) and part of that is to encourage personnel on the bridge to question, and when necessary, challenge the Captain.

 

Q. How often are the life saving crafts tested to make sure they work?

 

A. The life saving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the life saving crafts are lowered into the water and pulled away from the ship.

 

Q. What if the ship loses electricity?

 

A. If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators. These are typically located on the upper decks and they have their own fuel supply and are completely independent. The generators can provide emergency lighting, fire detection systems, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels – radio, telefax, email, so the ship can continue to communicate with shoreside.

 

Q. What is a muster drill?

 

A. A muster drill is a mandatory exercise to familiarize all guests and crew with the location (muster station) to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e., how to don a life jacket) is presented.

 

Q. When and how does it occur?

 

A. The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in the Celebrity Cruises fleet is held prior to departure on embarkation day.

 

Announcements for the muster drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the area, then followed by English and any other approved core languages.

 

You should NOT bring life jackets to the muster drill. In the unlikely event of an emergency, you are directed to proceed directly to your muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations. Once you arrive at your muster station, a crewmember will provide you with a life jacket. In the event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that. We also store additional life jackets at each muster station.

 

All of our ships’ officers receive specialized training, and every crewmember participates in safety training so they are prepared to respond quickly and effectively in the unlikely event of an emergency. We also conduct weekly, monthly, quarterly and annual drills on all of our ships, to train for quick response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and every ship has trained personnel onboard who can effectively respond to and manage these systems.

 

The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.

 

During the mustering process, trained crew with high-visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs.

 

The number of life-saving crafts varies on each class of ship. All of our ships have sufficient survival craft for everyone on board, plus additional capacity in reserve, per regulatory requirements.

 

The life-saving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the life saving crafts are lowered into the water and pulled away from the ship. Guests that board the ship at a different port of call are provided with a “Guest Joining Downline” letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their embarkation port. In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:

 

Clear instructions to be followed in case of an emergency Location of the guest’s Muster/Assembly Station Essential actions to be taken in an emergency How to don a lifejacket

 

Each ship has alternate muster stations available throughout and each crewmember at all locations is trained in mustering procedures.

 

If the main electrical power source is lost, we have plans for a contingency using the emergency generators. These are typically located on the upper decks, they have their own fuel supply, and are completely independent. The generators can provide emergency lighting, fire detection systems, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels – radio, telefax, email, so the ship can continue to communicate with shoreside.

 

Q. What if my mustering station is not available? Are their alternate mustering stations onboard?

 

A. Each ship has alternate muster stations available throughout the ship and each crew member at all locations are trained in mustering procedures.

 

Q. How do you ensure the muster drill is done for interporting guests? How do you ensure that guests who board the ship at a different port of call are prepared for an emergency?

 

A. Guests that board the ship at a different port of call are provided with a “Guest Joining Downline” letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their port of embarkation. In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:

 

Clear instructions to be followed in case of an emergency

Location of the guest’s Muster/Assembly Station The essential actions to be taken in an emergency The method of donning a lifejacket

 

Q. Why do guests not wear their lifejackets when participating in a muster drill?

 

A. Guests should not bring life jackets to the muster drill. In the unlikely event of an emergency, our procedures direct guests to precede directly to their muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations, as guests do not need to return to their staterooms to retrieve their lifejackets if they are in another part of the ship at the time. Once a guest arrives at their muster station, a crew member will provide them with a life jacket. In the unlikely event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that accountability. We also store additional life jackets at each muster station.

 

Q. What languages are the muster drills conducted in?

 

A. Announcements for the guest assembly drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the market, then followed by English and any other approved core language(s).

 

Q. What is the timing of the muster drill for guests?

 

A. The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in our fleet is to be held prior to departure on embarkation day.

 

Q. What are the mustering procedures for passengers with disabilities?

 

A. During the mustering process, trained crew with high visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs.

 

Q. What are the mustering procedures for kids participating in Celebrity’s children’s/youth programs?

 

A. The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.

 

Q. How many life saving crafts do the ships carry?

 

A. The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.

 

Q. How many life saving crafts do the ships carry?

 

A. The number of life saving crafts varies on each class of ship. All of our ships have sufficient survival craft for everyone on board, plus additional capacity in reserve, per regulatory requirements.

 

Q. What training does the crew go through for muster drills and emergency situations?

 

A. All of our ships’ officers receive specialized training, and every crew member must participate in safety training modules so they are prepared to respond quickly and effectively in the unlikely event of an emergency. We also conduct weekly, monthly, quarterly and annual drills on all of our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and every ship has highly trained personnel onboard who can effectively respond to and manage these systems.

Captain’s Club

 

Q. What is Captain’s Club and how do I join?

 

A. Captain’s Club is Celebrity Cruises’ recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes.

 

For information on member benefits or to enroll visit the Captain’s Club

 

Captain’s Club and its encompassing benefits and activities are applicable to all Celebrity ships with the exception of Celebrity Xpedition®.

 

Celebrity’s Captain’s Club program offers reciprocity with Royal Caribbean’s Crown & Anchor program and Azamara’s Le Club Voyage program.

 

Captain’s Club Classic members receive Le Club Voyage Adventurer benefits. Captain’s Club Select members receive Crown & Anchor Platinum and Le Club Voyage Explorer benefits. Captain’s Club Elite members receive Crown & Anchor Diamond and Le Club Voyage Discoverer benefits. The same holds true for Crown & Anchor members and Le Club Voyage members when sailing on Celebrity.

 

Credits are not combinable across brands*; however as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain’s Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand’s loyalty program.

 

If you are a Captain’s Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain’s Club member and plan on sailing with Celebrity Cruises, please call the OneTouch Engagement Center at 1-800-760-0654 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.

 

Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your membership credits and benefits while sailing.

 

* Azamara Club Cruises Note: For a limited time, guests who sail on Celebrity Cruises and Azamara Club Cruises will earn credits towards their memberships in both Captain’s Club and Le Club Voyage, regardless of which brand they sail. Both Captain’s Club and Le Club Voyage members will enjoy the benefits of their tier levels on both lines. The program terms may be subject to change.

 

Lost and Found

 

Q.  I left a personal item onboard the ship. Is there a Lost & Found department I can contact?

 

A. We are sorry to hear that you are missing a personal item. We make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. If you have not already done so, please contact us at 1-844-418-6824 or via email at celebrityonetouch@celebrity.com at your earliest convenience, so that we may assist you in beginning the process of locating your item. This team will conduct an extensive search for your missing item and provide a response within five business days.

SeaPass Account Statement

 

Q. How can I get a copy of my SeaPass account statement?

 

A. We would be pleased to provide you with a copy of your SeaPass® account statement. Please allow a minimum of 3 business days from the end of your sailing, and then you may contact us at 1-844-418-6824 or via email at celebrityonetouch@celebrity.com to obtain the requested information.

 

Additionally, as part of our SeaPass® account system, there may be pending authorizations placed on your credit or debit card throughout the cruise in order to verify the availability of funds. These normally fall off within 3-5 business days, however, some banking institutions may take longer.

 

Likewise, if you feel that you have received a charge in error, after verifying with everyone in your party, we ask that you please at 1-844-418-6824 or via email at celebrityonetouch@celebrity.com so that we may assist you further in this matter.

 

Photo Cloud

 

Q. What is Image’s new Photo Cloud download service?

 

A. Cloud downloading is a simple and convenient way for guests to download and make final selections of their purchased digital photos online after the cruise

 

Q. What are the advantages of downloading photos on the Image Cloud?

 

A. Guests are able to download and view their purchased photos and make final selections from any device at their convenience post cruise. There is no physical media (USB or CD) required for them to take home and install.

 

Q. Does this change how guests view photo’s/images during their voyage?

 

A. No. Guests still have the option of viewing all of their photos while onboard the ship in the same manner they do now.

 

Q. Do the guests have to register pre-cruise for photo cloud?

 

A. The only thing a guest needs to do to view photos online after their voyage is to purchase a digital package. They will receive all instructions to view their photos at the time of purchase via their personal e-mail.

 

Guests can pre-purchase packages at mycruisephotos.com. From July guests will be able to purchase their photo packages from the Celebrity PCP platform by logging into ‘already booked’ on the Celebrity website and purchasing their package, under the heading ‘Internet and Photo’

 

Q. Will they be able to buy individual photos, packages or both?

 

A. The only thing a guest needs to do to view photos online after their voyage is to purchase a digital package. They will receive all instructions to view their photos at the time of purchase via their personal e-mail.

 

Q. Will they be able to buy individual photos, packages or both?

 

A. The only thing a guest needs to do to view photos online after their voyage is to purchase a digital package. They will receive all instructions to view their photos at the time of purchase via their personal e-mail.

 

Q. When will the guest’s photos be ready for viewing?

 

A. Photos will be uploaded and ready for viewing within 4 days after the voyage ends. It is usually much quicker and is often available for viewing on the same day a voyage ends.

 

Q. What information will be needed to log in to mycruisephotos.com?

 

A. Cruise name, ship name, sailing date, and booking ID will give you access to prices available for pre-cruise.

 

Q.What happens when the guest goes to view their images? What do they need to do to complete their order?

 

A. Once a guest receives their email they can click on a secure link to create a password to access their account.

 

Q. What if the guest doesn’t see all of their photos when they get home?

 

A. Help instructions are available on the website which will log a ticket with our support team, also available directly at support.ourcruisephotos.com.

 

Q. Can a guest make additional purchases after the voyage?

 

A. Not at this time.

 

Phase I of this initiative only allows a guest to make final selections of a digital package that was purchased onboard the ship during their cruise. Guests are not able to make additional purchases online.

 

Phase II will allow guests to upgrade their purchase and add on additional selections should they wish to do so after the cruise has ended.

 

Phase III of this initiative will allow guests to make new purchases of photos after a cruise has ended. This is a service however we hope to have available soon but dates are still TBD.

 

Q. What if the guest wants to change their selection of purchased photos?

 

A. Guests cannot change a purchase after getting off the cruise. All photo selections and “unlocks” are final.

 

Q. How long will my photos be available for viewing?

 

A.  30 days, a warning email will be sent to all guests to remind them of their accounts being inactive after this time.

 

Q. How does this impact any Captain’s Club discounts?

 

A. There is no change to any Captain’s Club discounts. All discounts remain the same for pre-cruise purchases and onboard purchases. The only change is in how the photos will be delivered after the cruise.

 

Captain’s Club members are entitled to the following savings*

 

Classic 10% discount on any photo package

Select 15% discount on any photo package

Elite 20% discount on any photo package

Elite Plus 20% discount on any photo package

Zenith 20% discount on any photo package

 

*Discounts can also be applied to Early Bird Specials for even bigger savings (prices vary by ship).

 

Q. Does the Cloud download process impact images purchased at The Studio?

 

A. Images purchased from the private studio, The Studio, are not available for downloading to the Cloud at this time. Guests will receive a USB file with all purchased images as part of this special program. However, all Captains’ Club discounts still apply:

 

Classic $50 off

Select $75 off

Elite $100 off

Elite Plus $100 off

Zenith $150 off

*The Studio is the private studio on board ships and separate from other photo event products

 

Q. When will Cloud downloading be available on all ships in the Celebrity fleet?

 

A. All SL class ships and the CS will be enabled by end of June 2017. The reaming 3 ML class ships will be announced at a later date, due to network differences.




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